Personalized communication

Build loyalty and personalize the entire customer journey by sending service recommendations and experiences tailored to each guest, based on previous consumption, nationality, and preferences using the most appropriate means of communication at any given time. Connect with your guests, before, during, and after their stay, and provide a differentiated service.

Frequent communication

Automate recurring communications at key moments. Pre-define the frequency of campaigns that make sense for your hotel business from the moment before the reservation until the period after the end of the stay.

Special communication

Use your knowledge about the guests to identify perfect targets and communicate special campaigns. Determine rules so that it is only sent to the segments most likely to adhere to certain campaigns.

NEW FEATURE

Content creation with Artificial Intelligence

Running out of ideas to create written content for your campaigns? With the help of Artificial Intelligence and just a few clicks, you can create more efficient and more impactful email campaigns, aligned with your communication strategy and aimed at generating more conversions.

Survey personalization

Build and fully customize your satisfaction surveys. Submit satisfaction surveys directly via Host ProfileNow, and find out what your guests thought about the service provided. All data is automatically collected and associated with the guest they belong to.

Reports

Evaluate the success of campaigns through a set of dashboards with the main decision KPIs. In an intuitive and dynamic way, deciding which campaigns to use in the future has never been so simple.